Upland cited in the 2022 Gartner® Market Guide for Customer Service Knowledge Management Systems for Panviva and RightAnswers Products

Upland cited in the 2022 Gartner® Market Guide for Customer Service Knowledge Management Systems for Panviva and RightAnswers Products

Upland Software program, Inc. (Nasdaq: UPLD) reported that two market-leading data administration software program merchandise — Panviva and RightAnswers — have been cited in Gartner 2022® Market Information for Buyer Service Data Administration Techniques Report.

“Over the previous decade, Upland has continued to increase our presence within the data administration market, delivering the specialised data options our shoppers must ship actual, tangible enterprise outcomes,” stated Keith Berg, Senior Vice President and Basic Supervisor, Upland. “Upland’s data technique incorporates industry-leading synthetic intelligence and machine studying applied sciences to allow the creation, enrichment and supply of customized, actionable data on the enterprise degree, and we’re happy to be acknowledged in Gartner’s analysis.”

  • banviva Supplies staff and shoppers with contextual steerage of their time of want. By simplifying complicated processes and serving to to speak important adjustments in extremely compliant industries, Panviva’s distinctive design permits brokers to entry important processes and insurance policies instantly. From a single supply of fact, managed data is delivered to the online, chat bots, CRMs, and self-service portals enabling a real end-to-end channel expertise for patrons.
  • correct answers It makes use of synthetic intelligence and machine studying to enhance worker and buyer expertise by enabling organizations to create a tradition of trusted data sharing. It integrates with present enterprise purposes to create, discover, and share data, giving customers the flexibleness to attach all out there data sources and ship related info the place customers are literally doing their work. The right solutions are additionally Knowledge Centralized Service (KCS) Verified V6demonstrating Upland’s management and dedication to the data administration market.

In July of this 12 months, Upland was additionally cited as a mannequin useful resource in Gartner’s Laptop Science Data Administration Techniques® Hype Cycle™ for Buyer Service and Help Applied sciences, 2022, which gives perception into how a expertise or utility will evolve over time. The advantages of information administration are extra understood in the present day than ever earlier than.

For extra info on Upland’s data administration merchandise, go to:

Gartner and Hype Cycle are registered logos of Gartner, Inc. and/or its associates in america and internationally, and are used right here with permission. All rights reserved. Gartner doesn’t endorse any vendor, product, or service talked about in its analysis publications, and doesn’t advise expertise customers to pick out distributors with the best rankings or different designations. Gartner’s analysis publications encompass the opinions of Gartner Analysis and shouldn’t be construed as factual statements. Gartner disclaims all warranties, specific or implied, with respect to this analysis, together with any warranties of merchantability or health for a specific goal.

About Upland Software program

Upland helps world corporations speed up digital transformation with a robust cloud software program library that delivers selection, flexibility, and worth. Our rising library of merchandise gives plug-in operations, reporting, and job-specific workflows that cloud and on-premises platforms do not. We concentrate on particular enterprise challenges and assist each nook of the group, working at scale and delivering quick time to worth for our 1800+ enterprise shoppers. To search out out extra, go to www.uplandsoftware.com.

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