Participation Coordinator – Job |  ArtsHub Australia

Participation Coordinator – Job | ArtsHub Australia

ABOUT MUSIC VICTORIA

Music Victoria is an unbiased, not-for-profit group and is the best governmental physique for modern music. We concentrate on delivering initiatives to musicians, workplaces, music firms and professionals, and music lovers throughout all fashionable genres. Music Victoria advocates on behalf of the music trade, actively helps the event of the Victorian music neighborhood, and celebrates and promotes Victorian music. www.musicvictoria.com.au

Utilization Coverage

Victoria Music acknowledges the wealthy contributions that folks from various backgrounds have made to the modern Victorian music scene. We’re an equal alternative employer and purpose to have a various group of individuals working with us, and we strongly encourage purposes from First Nations individuals, individuals from culturally and linguistically various backgrounds, individuals with disabilities and other people from the LGBTIQA+ neighborhood. We perceive the wants of individuals with household and cultural commitments – offering a versatile work week, and part-time jobs. Our philosophy is predicated on generosity, empathy and a dedication to deep worker satisfaction. We all know this pays off in retaining dedicated and motivated staff.

Position overview

We’re in search of a file Extraordinary customer support for tTake the lead in delivering member engagement technique, assist the Music Victoria staff in occasion supply and coordinate the workplace as the primary level of contact and face of the group.

Kind of the job

  • Full-time or part-time (minimal 3 days), to A profitable candidate is negotiated.
  • An ongoing contract with a three-month probationary interval.
  • Versatile working preparations, for instance, the above hours will be unfold over a number of days, Some work at home and a few within the workplace.

Studies to: Director normal

Direct studies: Contractors as required

Collaborate with: All Victoria Music workers

Foremost duties

  • Develop, implement and coordinate a high-quality natural engagement service that integrates with Music Victoria’s broader actions.
  • Course of memberships in a well timed method, information potential shoppers on the advantages of every stage, and talk to develop relationships with those that haven’t but handled Music Victoria.
  • Handle member inquiries in a well timed method, discover options, allocate to appropriate staff if out of position, and escalate them when vital.
  • Help integration of membership knowledge with CRM – Nutshell and push associated knowledge hashing for particular alternatives.
  • Handle Careers, Alternatives and Gig pages on Music Victoria (together with group and weekly replace).
  • Distribute the annual member survey and accumulate responses in report kind.
  • Handle database of member low cost supplier and repair low cost suppliers.
  • Be the group’s first level of contact and face, handle entrance desk, workplace operations, presentation and [email protected] e-mail account.
  • Coordination of occasion logistics together with speaker reserving, venue/zooming, catering, ticketing, entry necessities, and re-marketing contact: promotion schedules.
  • Help with occasion supply duties together with organising, internet hosting, artist/visitor contact, catering, query time, and managing interns and volunteers.
  • Coordinating the Music Victoria Awards jury, voting course of and submission inquiries.
  • Illustration of Music Victoria at panel discussions/workshops/trade occasions (shared with all staff).
  • Doc the above and report it to the board of administrators, staff and stakeholders.

choice standards

Primary abilities and expertise

1. Extraordinarily good consideration to element and skill to comply with protocols and procedures and create new ones when vital.

2. Expertise working with databases, mail supply software program and file methods (we use Microsoft Workplace Suite together with Phrase and Excel, Google Drive and related purposes, Outlook, Dropbox, Survey Monkey and Nutshell)

3. Sturdy planning and time administration abilities, with the flexibility to work independently (self initiator).

4. Perceive the necessity for the music trade to be secure and inclusive of individuals from underrepresented teams resembling First Nations individuals, individuals of colour, deaf/disabled individuals and the LGBTQA+ neighborhood.

5. Empathy, understanding targets, philosophy, and the position of Victorian music.

Fascinating abilities and expertise

1. Sturdy present networks and intensive information of the Victorian music sector.

2. Good writing, interpersonal abilities and professionalism.

3. Nice customer support expertise.

4. Expertise utilizing WordPress and Awardsforce.

5. A self-reflexive work method, together with consciousness of 1’s place on the planet, and any privileges in addition to tasks that include one’s place.

Software course of

1. When studying this doc and visiting our web site, you will have extra questions concerning the position, please e-mail Music Victoria; [email protected]

2. Your software ought to encompass a one-page cowl letter, and your response to the choice standards addressing “Key Expertise and Expertise” together with examples, a quick CV, and the names and get in touch with particulars of two skilled referees.

3. Purposes ought to solely be emailed to [email protected] by 12 November AEST on Monday 21 November 2022.

4. After software closes, shortlisted interviews will likely be carried out. You’ll be notified by e-mail when you’ve got efficiently progressed to the interview stage.

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