Card Services Manager – Local Lookout Santa Cruz

Card Services Manager – Local Lookout Santa Cruz

your location: Capitola, California

Sort of the job: Common full time, administration

Work abstract: The Card Companies Supervisor will present management for all actions within the debit and bank card service and operations together with provision of companies, monetary settlement, settlement and account upkeep. This incumbent will develop staff, conduct efficiency opinions, and develop increased ranges of worker expertise by means of coaching and training. This place will present complete steering and help for techniques together with fraud detection, safety, dispute dealing with, and member expertise inside the channel.

Primary Duties and Obligations Chances are you’ll be assigned different duties not particularly listed.

  1. Oversee the day-to-day operations of Credit score Union credit score and debit card packages which embody; Card upkeep, chargebacks/disputes, fraud monitoring and card fraud investigations.
  2. Determine, assess and handle dangers inside the area and implement danger mitigation methods and actions. Liable for loss prevention, mitigation and performance in relation to fraud claims and disputes.
  3. Oversee the day-to-day operations of Visa credit score and debit processing, Regulation E, chargebacks, and Falcon fraud notifications.
  4. Audit actions and varied administration capabilities to make sure well timed, correct and full processing of operational processes, in addition to compliance with laws, insurance policies and procedures.
  5. Make sure that the administration’s common ledgers are balanced. Work with the accounting division and associated areas to resolve unbalanced conditions.
  6. Handle relationships with exterior distributors comparable to VISA, FIS, CO-OP, VisaDPS, AmpliFI and CPI to make sure service continuity.
  7. Take part within the steady innovation of merchandise, packages and companies. Work with the management workforce to make sure alignment and consistency and prioritize work priorities and useful resource necessities
  8. Getting ready and adhering to the division’s annual finances.
  9. Repeatedly assessing service high quality by establishing, sustaining and monitoring particular requirements to measure effectivity, accuracy, and utilization of present applied sciences.
  10. drive enhancements to insurance policies, procedures, and processes; Re-engineering (as wanted) to realize most effectiveness and effectivity.
  11. Ensures that new playing cards are requested in a well timed method, and that chargebacks/disputes and different member requests are processed appropriately and inside timeframes.
  12. Monitor cardholder exercise and dispute for fraud detection and proactive fraud prevention. In collaboration with others, advocate and take motion to cut back and mitigate fraud loss. Make sure that the cardboard companies group has a very good understanding of indications of card fraud, identification processes, and out there mitigation steps.
  13. Guaranteeing Card Companies Group compliance with varied federal and community laws, together with however not restricted to Regulation E, Regulation Z, Visa, Interlink, Plus, Star, and Co-op.
  14. Develop constructive working relationships with inside cross-functional companions and third social gathering suppliers for day-to-day operational capabilities.
  15. Appropriately escalate points and show points to all affected customers. Consider steps and implement corrective actions with distributors and employees whereas sustaining good communication and applicable escalation to administration, as wanted.
  16. Liable for the accuracy of the credit score reporting file of relevant credit score companies generated from CCM. Assessment and submit testing of recent vendor variations of the platform and CCM system. Take part as a consultant of the Card Companies mission for brand spanking new variations of the platform, together with testing and cross-functional communications with companions as outlined by means of the evaluate and testing capabilities. Mission Administration New Launch CCM, as assigned. Representing card companies in numerous mission groups.
  17. Monitor and advocate modifications to the Danger Companies Administration module to enhance fraud detection and cut back in actual time. Monitor the effectiveness of present RSM guidelines and advocate modifications as wanted, guaranteeing an applicable steadiness is struck between cardholder satisfaction and danger administration.
  18. Exhibit knowledgeable information of techniques, laws, insurance policies and procedures associated to card companies capabilities and operations.

Supervisory duties

  1. Ensures that direct reviews perceive the function and performance of the Card Companies workforce and repair supply necessities.
  2. Supplies common and ongoing administration, face-to-face coaching, suggestions, and improvement help to staff to make sure that they efficiently carry out their job duties and duties, and may obtain their productiveness, member service and operations targets.
  3. Leads employees conferences, in addition to velocity dial conferences, to make sure clean operations, efficient communication and concentrate on enhancing the member service expertise for inside and exterior members. Opinions capabilities and processes with the workforce to share concepts for steady enchancment, opinions developments in responses to questions from front-line employees and members, opinions consistency of choices made by the workforce, and recommends modifications as wanted.
  4. Promotes teamwork and constructive communication amongst staff to make sure that all staff work in a collaborative method in the direction of a typical objective, and requirements of wonderful member service are achieved. Responds appropriately to members’ considerations.
  5. Coordinates the orientation and coaching of card companies personnel.
  6. Ensures that every one credit score union insurance policies and procedures are adopted together with the truthful and equitable administration of all enterprise practices inside the division.
  7. Manages and supervises the day-to-day operations of Card Companies employees.

{qualifications}
To carry out this job efficiently, the person should have the ability to carry out every important responsibility satisfactorily. The necessities listed under signify the information, talent and/or skill required. Cheap lodging could also be made to allow people with disabilities to carry out important capabilities.

Language Expertise:

  • Potential to learn and interpret monetary paperwork.
  • Potential to put in writing specialised reviews and correspondence as per job necessities.
  • Potential to talk successfully in entrance of teams, members and staff.
  • Potential to talk each English and Spanish not required, however most well-liked.

Sports activities expertise:

  • Potential so as to add, subtract, multiply and divide all items of measurement utilizing entire numbers, widespread fractions and decimals.
  • Potential to calculate charge, share and share, plot and interpret bar graphs, in addition to analyze knowledge.

Logical expertise:

  • Potential to use sound understanding to hold out directions given in written, oral or graphic kind.
  • Potential to resolve a wide range of issues and deal with advanced eventualities utilizing widespread sense and sensible software.

Bodily expertise:

  • The bodily necessities described right here signify those who the worker should meet to efficiently carry out the important capabilities of this job. Cheap lodging could also be made to allow people with disabilities to carry out important capabilities.
  • Whereas performing the duties of this job, the worker is repeatedly requested to sit down and speak or hear.
  • The worker is typically requested to face up; Stroll; utilizing the fingers to finger, deal with, or really feel objects, instruments, or controls; Attain with fingers and arms. bending, kneeling, crouching, or crawling;

Training and/or expertise

  • Bachelor’s diploma (BA) in Enterprise Administration from a four-year faculty or college; or three to 5 years of expertise and/or coaching; Or equal mixture of training and expertise.
  • Professional information and understanding of Reg E and Reg Z as they relate to card transactions and ATM deposit disputes. Good information and expertise of visa laws.
  • Have to be proficient with Microsoft Workplace, together with Phrase, Excel, and PowerPoint. Ought to possess information and expertise usually workplace software program, fundamental computer systems and associated peripherals.
  • 5 years of elevated duty overseeing card companies in a credit score union or monetary companies setting.

The best way to apply: In case you are , please apply on-line over here.

The job duties, components, duties, expertise, capabilities, expertise, instructional components, and necessities and situations included on this job description are consultant solely and will not be exhaustive of the duties the worker could also be required to carry out. Bay Federal Credit score Union reserves the fitting to revise this job description at any time and to require staff to carry out different duties primarily based on their enterprise situations or circumstances, aggressive concerns, or work setting.


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